Privacy Policy

Melvory – Privacy Policy

This Privacy Policy describes how Melvory (“Melvory”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from melvoryshop.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will update the “Last Updated” date above when changes are made.

2. Information We Collect

We collect personal information about you through different sources depending on how you interact with our Site and Services.

A. Information You Provide Directly

This may include:

  • Basic contact details (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation, phone number, email)

  • Account information (username, password, security questions)

  • Shopping information (products viewed, cart activity, wishlist items)

  • Customer support data (messages or information sent through the Site)

Some features require providing specific personal data. If you choose not to provide information, certain features may not be available.

B. Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information when you interact with the Site, including:

  • Device information

  • Browser information

  • IP address

  • Network connection details

  • Interaction data (pages visited, time on site, clicks)

We use cookies and similar technologies to enable Site functionality, improve performance, and understand user behavior. More information on Shopify-related cookies is available at:
https://www.shopify.com/legal/cookies

C. Information from Third Parties

We may receive information about you from:

  • Service providers such as Shopify

  • Payment processors (e.g., bank or card details needed to complete payments)

  • Analytics or marketing partners using tracking technologies such as pixels, cookies, and web beacons

All third-party information is handled according to this Privacy Policy.

3. How We Use Your Information

A. Providing Products and Services

We use your information to:

  • Process orders and payments

  • Manage your account

  • Arrange shipping and handle returns

  • Send notifications related to orders and account activity

  • Enable product reviews

B. Marketing and Advertising

We may use your information to:

  • Send promotional emails, messages, and marketing materials

  • Show you personalized ads on our Site or third-party platforms

  • Improve our advertising strategies

C. Security and Fraud Prevention

We use your information to:

  • Detect and prevent fraudulent, illegal, or harmful activities

  • Maintain the security of your account and our Services

D. Customer Support

We use your information to:

  • Respond to your inquiries

  • Improve our services and communication

4. How We Share Your Information

We may disclose your personal information in the following situations:

  • Service providers and vendors (IT support, payment processors, shipping partners, customer support, data analytics)

  • Business and marketing partners, including Shopify, to provide and improve services

  • When you request or consent to data sharing (e.g., social media integrations)

  • Affiliates or entities within our corporate group

  • Legal obligations, such as responding to subpoenas or investigations

  • Business transactions, such as mergers or asset sales

Categories of Personal Information Disclosed in the Past 12 Months

  • Identifiers (name, contact details)

  • Commercial information (orders, cart data, customer support interactions)

  • Internet/network activity (Usage Data)

We do not use or disclose sensitive personal information to infer characteristics about you.

5. User-Generated Content

If you submit reviews or content publicly through our Services, it may be visible to others.
We are not responsible for how third parties may use information that you choose to make public.

6. Third-Party Websites

Our Site may include links to external websites we do not control.
We are not responsible for their privacy practices. Please review the privacy policies of any third-party site you visit.

7. Children’s Data

Our Services are not directed to children.
We do not knowingly collect data from children.
If you believe a child has provided personal information, please contact us to request deletion.

8. Security and Retention

While we use reasonable security measures to protect your data, no system is 100% secure.
We recommend avoiding unsecure channels for sending sensitive information.
We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.